Clean Plus NZ – Home Cleaning Terms & Conditions

Services Offered

• ✅ Regular Cleaning: Weekly or fortnightly standard home cleaning.
• ✅ Deep/Spring Cleaning: Thorough cleaning, including additional areas.
• ✅ Move-In/Out Cleaning: Full property clean for relocation purposes.
• ✅ Optional Extras: Add-ons such as oven, fridge, window, carpet, or upholstery cleaning (must be pre-booked).

Booking & Payment

• ✅ Bookings must be made at least 24 hours in advance.
• ✅ Payment is due on the day of service unless otherwise agreed.
• ✅ We accept bank transfers and major credit/debit cards.
• ✅ A cancellation fee of 20% of the total booking amount or $100 (whichever is lower) will apply if the service is cancelled within 24 hours of the scheduled appointment.
• ✅ Clean Plus NZ reserves the right to charge late payment fees if invoices remain unpaid after 14 days.

Access to Property

• ✅ It is the client’s responsibility to provide safe and timely access to the property.
• ✅ If cleaners are unable to access the property, a call-out fee of $100 may apply.

Satisfaction Guarantee

• ✅ If you are not satisfied with the service, please notify us within 24 hours. We will return to rectify any reasonable issues free of charge.
• ✅ No refunds will be provided unless service is not completed due to our fault.

Health & Safety

• ✅ We do not handle hazardous waste or biohazard materials.
• ✅ Clients must inform us of any pets, allergies, or health risks on-site prior to the service.

Property Condition

• ✅ Homes must be in a reasonably tidy state prior to cleaning.
• ✅ We reserve the right to adjust pricing if the condition of the property is significantly worse than expected.

Liability

• ✅ Clean Plus NZ is fully insured. However, we are not liable for pre-existing damage or wear and tear.
• ✅ Clean Plus NZ does not take responsibility for moving furniture or handling any fragile or breakable items, including, but not limited to, glassware, pots, ornaments, statues, or collectibles.
• ✅ Clients are advised to move or secure such items prior to the cleaning service. Any handling of such items by our staff is at the client’s own risk and request.
• ✅ Any breakages or damages caused by our staff must be reported within 24 hours. We will assess and resolve this on a case-by-case basis.

Optional Extras

• ✅ Must be requested at the time of booking.
• ✅ Subject to additional charges and time allowances.

Privacy

• ✅ All customer information is confidential and will not be shared with third parties without consent.

Changes to Terms

• ✅ Clean Plus NZ reserves the right to amend these Terms & Conditions with notice. The latest version will always be available upon request or on our website.

For questions or clarifications, please get in touch with us directly at 0800 502 603 or admin@cleanplusnz.com